Effective Date: January 3rd, 2010
INFORMATION COLLECTION & USE
You may schedule an appointment with a Service Provider whether or not you register with us. If you do not register, you will use the Services as a “guest”, in which case you will be required to enter 1) your name and 2) your email address, phone number, both or neither, as determined by the Service Provider with whom you are scheduling an appointment, and you may also be asked for other information. If you register, you will be required to enter your name, email address (which will function as your user name) and password, and will also be asked for your phone number, address, and other information. Andrews Chimney Service, L.L.C. and the Service Provider with whom you schedule an appointment use this information to send you appointment confirmations and reminders, to otherwise communicate with you about such services, and to inform you about the services in which you have expressed interest.
In order to use the Services, you must first complete the registration process and create a user name and password. During registration you are required to give contact information including, but not limited to, business name, owner, address, phone number and email address. We use this information to contact you about the Services and about services in which you have expressed interest. If you or a representative of your business sends us an email or otherwise provides us an email address, we reserve the right to retain that email address. In order to market your business, we may also ask you for additional information, such as toll-free number and directory categories. We will use the foregoing information to contact you in support of delivering the Services to you, to improve or optimize the Services, and to ensure you are a valid business using the Services in accordance with the Andrews Chimney Service, L.L.C..
We will not share your schedule with anyone except as necessary for Clients to browse and schedule appointments. If you directly enter information about Clients, we will not share such information or market to such Clients unless they separately opt-in during registration.
We do not use surveys.
COMMUNICATIONS FROM THE SERVICES
We will send you appointment confirmations and reminders based on information you provide when you schedule an appointment. Further, the Service Provider with whom you schedule an appointment may contact you with any changes to, or questions about, the appointment and related services. If you choose to register with Andrews Chimney Service, L.L.C., we will send you a welcome email to verify your user name/email address. The Service Provider with whom you schedule an appointment may occasionally send you information on their services, and we will occasionally send you information on Full Slate and other services you may find of interest. Out of respect for your privacy, we will give you the option not to receive these types of communications. Please see the “Choice and Opt-out” section.
If you choose to register with Andrews Chimney Service, L.L.C., we will send you a welcome email to verify your user name/email address. We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We will occasionally send you information on new services or features. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section.
INFORMATION SHARING AND DISCLOSURE
AGGREGATE INFORMATION (NON-PERSONALLY IDENTIFIABLE)
We do share Aggregate Information with third parties, such as Google, etc.
CLIENT PERSONALLY IDENTIFIABLE INFORMATION
We do not share Client Personally Identifiable Information with third parties.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on the Services.
CHOICE AND OPT-OUT
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you are a Client, when you register for the Services, we will ask if you wish to receive marketing materials from Service Providers and us. If you are a Service Provider, we will ask if you wish to receive marketing materials from us. If you no longer wish to receive promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at email@example.com
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Services, to track users’ movements around the Services and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. We use a third-party tracking service called Google Analytics that uses log files to track non-personally identifiable information about visitors to our site in the aggregate, such as usage and volume statistics, which we use to improve and enhance the Services.
LINKS TO OTHER SITES
The Services contain links to other sites that are not owned or controlled Andrews Chimney Service, L.L.C.. Please be aware that we, Andrews Chimney Service, L.L.C., are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave the Services and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by the Services.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
If your personally identifiable information changes, or if you no longer desire the Services, you may update or delete it by making the change on your account or by contacting us at firstname.lastname@example.org
The security of your personal information is important to us. When you enter sensitive information, such as a credit card number, on our payment web pages, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on the Services, you can send email us at email@example.com
In the event Andrews Chimney Service, L.L.C. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via notice on the Services of any such change in ownership or control of your personal information.
PROTECTING THE PRIVACY OF CHILDREN
We do not direct the Services to children under the age of 13. We respect the privacy of parents and children and are committed to complying with the Children’s Online Privacy Protection Act. As such, we will promptly delete any information and cancel any account we believe to be from children under the age of 13.
CHANGES IN THIS PRIVACY STATEMENT